Good questions. Clear answers.

Each product page lists its included pieces, materials, dimensions and color. Single items and sets have different contents; review the listing before choosing.

We ship free to the 50 United States and Washington, D.C., excluding U.S. territories and APO/FPO addresses.

Handling takes 1–2 business days; transit after dispatch is estimated at 3–4 business days. The combined estimate is 4–6 business days, not a delivery guarantee.

The cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed year-round without daylight saving changes. Before cutoff, the same business day starts handling; at or after cutoff, weekends and U.S. federal holidays use the next business day. Business days are Monday–Friday excluding those holidays.

Request a return within 30 days of receipt. For a change of mind, items must be unused, in their original condition and packaging. Contact us first for authorization. The return address is in France.

We cover return shipping for our errors, damage or defects. Customers cover shipping to France for a change of mind. No restocking fee applies.

Approved refunds return to the original payment account within 10 calendar days of approval.

Follow the specific product care instructions. Cotton pieces use cold gentle washing and air drying; silicone mitts are wiped clean without soaking. Keep all pieces dry before use. No tested temperature rating is stated.

Email [email protected]. Include your order number when asking about an existing purchase.